Frequently Asked Questions
We totally get that plans change — here’s how it works with us:
Free cancellations up to 10 days before your tour = full refund, no stress.
Want to reschedule? No problem! It’s free if you let us know at least 4 days before (subject to availability).
If you cancel less than 8 days before the tour, we’ll have to keep your deposit and charge the rest. Last-minute reschedules (under 48 hours) cost $25 USD per person.
We’re a tiny but mighty team, and every booking counts! We’d love the chance to offer your spot to another pal — that’s why we appreciate as much notice as possible! Thanks for understanding 💛
Heads up: No-shows are treated as cancellations. That means we’ll keep your deposit and charge the remaining balance on your card.
We try to be flexible! We can usually wait 5 minutes, depending on the day’s schedule.
If you arrive too late and miss the tour, we’ll charge your card for the remaining balance and, sadly, you won’t be able to reschedule.
You can book online just by clicking the Book Now button. Once you proceed to book an experience with us, you will receive an email with all the details. Full payment in advance is required.
We recommend booking at least 4 days in advance
Most of our safaris last around 3 hours.
Payment should be made with credit card via through our website.
It includes all the food stated in the description of the tour , one drink for the walk and a beer or pulque at the last stop. (Just keep in mind we will have many stops and lots of food to taste).
We offer the Street foods that we consider the best around the area of the walk, which includes tacos, tamales, tlacoyos, quesadillas, sopes, flautas, churros and many other varieties of “antojitos mexicanos”, a fresh drink and a beer or pulque, if you are in the mood.
Yes you can, with a 1 week notice, and minimum of 6 people and a maximum of 13.
Every single day except December 25th and January 1st
Only vegetarians (please let us know your dietary restrictions before booking)
for vegans we can offer you a customized experience according to your needs.
We will take you only to the places that we feel comfortable getting in, just keep in mind these are crowded places and we suggest to dress very casual and leave your important documents and belongings at your hotel.
All Mexico City hotels provide taxi services. You can also use Uber.
Our experiences do not include transportation from hotel to meeting point. In case of booking a private experience we could make it happen if you let us know in advance. (Extra cost will be added).
Our walks end in the same area but not exactly at the same meeting point. We can provide directions on public transportation for wherever you want to go, just ask us.
You can but please keep in mind the time it will take you to leave the airport, get to your hotel and meet us at the starting point.
We unfortunately can´t, since the streets where we are going are very crowded, narrow and with no special access for wheelchairs. We are very sorry ☹
We accept children but keep in mind there is a lot of walking involved
Yes, you can take pictures on most of the places we go, if not allowed we will let you know in advance.
By taking you to the places we know, the risk of getting sick lowers considerably, but we still encourage you to take it. If you are not used to spicy or heavy food, certain discomfort is a possibility (and worth it ☺)
taking little bites it is advised so you can try a little bit of every food stand we stop by, also, sharing is caring ☺
Because of the nature of our experiences, we unfortunately cannot offer you a refund, but we can give you two options if you let us know at least 5 days before the date: we could accommodate you in our next outings, if there is space, or you can forward it to a friend.
No and tips are always appreciated ☺
The maximum number of people is 8, we like to keep it personal. if you’d like to book for a bigger group let us know via our personalized offers form.
English and Spanish.
