Question 1

🚨 Cancellations & Reschedules

Accepted Answer

We totally get that plans change — here’s how it works with us:
 • Free cancellations up to 10 days before your tour = full refund, no stress.

• Want to reschedule? No problem! It’s free if you let us know at least 4 days before (subject to availability).

If you cancel less than 8 days before the tour, we’ll have to keep your deposit and charge the rest.
 Last-minute reschedules (under 48 hours) cost $25 USD per person.
We’re a tiny but mighty team, and every booking counts! We’d love the chance to offer your spot to another pal — that’s why we appreciate as much notice as possible! Thanks for understanding 💛
Heads up: No-shows are treated as cancellations. That means we’ll keep your deposit and charge the remaining balance on your card.

Question 2

🕐 Late Arrivals

Accepted Answer

We try to be flexible! We can usually wait 5 minutes, depending on the day’s schedule.
 If you arrive too late and miss the tour, we’ll charge your card for the remaining balance and, sadly, you won’t be able to reschedule.

Question 3

How do I book an experience with you?

Accepted Answer

You can book online just by clicking the Book Now button. Once you proceed to book an experience with us, you will receive an email with all the details. Full payment in advance is required.

Question 4

How soon must I book an experience?

Accepted Answer

We recommend booking at least 4 days in advance

Question 5

How long are your experiences?

Accepted Answer

Most of our safaris last around 3 hours.

Question 6

How do I pay?

Accepted Answer

Payment should be made with credit card via through our website.

Question 7

What does the price includes?

Accepted Answer

It includes all the food stated in the description of the tour , one drink for the walk and a beer or pulque at the last stop. (Just keep in mind we will have many stops and lots of food to taste).

Question 8

What kind of food is offered in your experiences?

Accepted Answer

We offer the Street foods that we consider the best around the area of the walk, which includes tacos, tamales, tlacoyos, quesadillas, sopes, flautas, churros and many other varieties of “antojitos mexicanos”, a fresh drink and a beer or pulque, if you are in the mood.

Question 9

Can I book a private experience?

Accepted Answer

Yes you can, with a 1 week notice, and minimum of 6 people and a maximum of 13.

Question 10

How often are your experiences held?

Accepted Answer

Every single day except December 25th and January 1st

Question 11

Can you accommodate vegetarians/vegans in your experience?

Accepted Answer

Only vegetarians (please let us know your dietary restrictions before booking) 
for vegans we can offer you a customized experience according to your needs.

Question 12

Are the places included in your Experience safe?

Accepted Answer

We will take you only to the places that we feel comfortable getting in, just keep in mind these are crowded places and we suggest to dress very casual and leave your important documents and belongings at your hotel.

Question 13

Can you pick me up from my hotel?

Accepted Answer

All Mexico City hotels provide taxi services. You can also use Uber.
Our experiences do not include transportation from hotel to meeting point. In case of booking a private experience we could make it happen if you let us know in advance. (Extra cost will be added).

Question 14

Do your experiences end where they start / How will I return once the experience is over?

Accepted Answer

Our walks end in the same area but not exactly at the same meeting point. We can provide directions on public transportation for wherever you want to go, just ask us.

Question 15

Can I do the route if I come straight from the airport?

Accepted Answer

You can but please keep in mind the time it will take you to leave the airport, get to your hotel and meet us at the starting point.

Question 16

Do you accommodate people in wheelchairs?

Accepted Answer

We unfortunately can´t, since the streets where we are going are very crowded, narrow and with no special access for wheelchairs. We are very sorry ☹

Question 17

Do you accept children?

Accepted Answer

We accept children but keep in mind there is a lot of walking involved

Question 18

Can I take pictures?

Accepted Answer

Yes, you can take pictures on most of the places we go, if not allowed we will let you know in advance.

Question 19

Am I going to get sick?

Accepted Answer

By taking you to the places we know, the risk of getting sick lowers considerably, but we still encourage you to take it. If you are not used to spicy or heavy food, certain discomfort is a possibility (and  worth it ☺)

Question 20

Would you make me share my food?

Accepted Answer

taking little bites it is advised so you can try a little bit of every food stand we stop by, also, sharing is caring ☺

Question 21

Is there any refund policy?

Accepted Answer

Because of the nature of our experiences, we unfortunately cannot offer you a refund, but we can give you two options if you let us know at least 5 days before the date: we could accommodate you in our next outings, if there is space, or you can forward it to a friend.

Question 22

Are tips included?

Accepted Answer

No and tips are always appreciated ☺

Question 23

What is the maximum number of people for each outing?

Accepted Answer

The maximum number of people is 8, we like to keep it personal. if you’d like to book for a bigger group let us know via our personalized offers form.

Question 24

In which languages are the experiences available?

Accepted Answer

English and Spanish.

Don't forget to check our Terms & Conditions